Stack Remote Support

The Risk: Most Remote Control Products

Virtually everyone has had a helpdesk engineer connect to their computer to fix a problem. What most people don't realize is that the vast majority of remote control products are not secure.

Most software-based remote control products:

Are Not Permission-based. This means someone can control a remote computer without permission from the remote user.

Have No Built-in Accountability. No central auditing mechanism exists to record what happens in each remote support session.

Risk Data Exposure. Many remote control products function by routing sensitive information through 3rd party data centers. This exposes corporations to risk and requires the expense of auditing the 3rd party vendors.

The Solution: Stack Secure IT Helpdesk Support

The solution is to approach data security by utilizing Stack's Special Support System (FourS).

What makes FourS secure?

Permission-based Control. FourS requires explicit permission from an end-user before any IT person can access or control a remote computer.

Integrated Reporting Mechanisms. FourS maintains a central, comprehensive, tamper-proof audit trail of each support session with the IT helpdesk.

Self-enclosed Data Architecture. FourS's appliance-based architecture prevents data from passing outside your company through a 3rd party.

FourS has satisfied the accountability, privacy, security and regulatory compliance requirements surrounding remote control support technology for a host of security-conscious companies in the healthcare, financial and government sectors.

Ask Your IT existing Helpdesk:

The questions below will help you assess the security of remote control products currently in use by your IT department.

Does each remote control support product we use . . .

Require end-user permission before establishing a remote desktop connection?

Maintain a detailed audit-trail that
Records which individuals were involved in the remote support session,
Records what changes were made to the remote computer,
Records what files were removed from or placed on the remote computer, and
Provides end-users with a report or video of their remote support session?
Protect both the company's and the customer's electronic data?

Routing data through a 3rd party exposes your company to risk. Doing so expands the scope of your liability to cover how the 3rd party protects or misuses customer data.

If the remote control support solutions currently in place do not meet these requirements, the time has come to consider standardizing on a solution that does.

FourS's appliance-based remote support technology was designed to meet these security challenges and provide a mechanism for secure and compliant remote control technical support.

In today's environment of media scrutiny, these questions cannot afford to go unanswered